IACP encourages anyone with a complaint or concern regarding certification exams or Continuing Education Units (CEU’s) to seek resolution. The initial resolution should be attempted between the IACP representative and the person disputing the unfavorable grade or CEU notification from IACP Education and Certification if you are comfortable doing so. This can be done by emailing [email protected]. Should the issue be resolved and mutually agreed upon, then that will be the end of the matter.

If the affected person and IACP representative are unable to amicably resolve the issue, then IACP encourages all persons to resolve these complaints or concerns through the process outlined in the EC Dispute Policy and its procedures. To initiate a dispute, fill out and send the Education and Certification (EC) Dispute Form by mail, fax, telephone, or online as outlined below. Please read the dispute policy linked above before initiating a dispute.

  • Preferred method is by e-mail, send form to
           [email protected]
           Title the subject line: EC Dispute Form

  • If by mail, send form to:
           IACP Education and Certification
           ATTN: EC Dispute Form
           P.O. Box 928           
           Lampasas, TX 76550

  • If by fax, submit the completed form to:
           (884) 361-7981           
           FAX header: EC Dispute Form
  • If you would like a copy of the dispute form mailed to you, please call IACP Main Office at (512) 254-1011
IACP’s EC Policy and its procedures addresses the linguistic and cultural needs of its member population, as well as the needs of members with disabilities. The system ensures all members have access to and can fully participate in the dispute process by, collaboration and coordination in seeking assistance for those with limited English proficiency, or with a visual or other communicative impairment. These efforts shall include, but are not limited to, translations of dispute procedures, forms, and plan responses to disputes, as well as access to interpreters, telephone relay systems, and other devices that aid disabled individuals to communicate.
Please contact [email protected] with any questions.