What If The Dog Is Bad?

Quietly ask the manager to speak to the handler to remove the animal for:

  • growling at patrons
  • lifting its leg, urinating or marking
  • barking inappropriately
  • eating off the floor or tables
  • unwanted approaching of other patrons
  • lunging at patrons or other animals
  • disruptive behavior or the dog is requiring excessive efforts from the handler to control the dog’s behavior

If the dog is not clearly identified as a service dog, through vest, harness, or other equipment, then staff may ask only the following questions:

  • “Is this a service dog?”
  • “What tasks does this dog provide for you?”
    • The Department of Justice does ask the business staff/manager to determine if the handler needs assistance in completing the tasks without the service dog on the premises.
    • The business staff/manager is encouraged to document the incident clearly and thoroughly. Suspected fraudulent use of a service dog can be reported to local, state, or federal law enforcement agencies.

These guidelines are also available on the website: