Service Dog Public Access

What Does “Service Dog Public Access” Mean?

Working service dogs cannot be denied access to any environment or situation that the public is granted access nor can they be segregated to a particular section of the business.

These dogs can be seen working with their individuals with disabilities in:

restaurants
airplanes
movie theatres
sport stadiums
public restrooms
taxicabs
buses
subways
shopping malls
department and grocery stores

People who use service dogs cannot be charged any additional fees because of their disabilities or the presence of their dogs. This applies to all public businesses, including:

hotels
airlines
taxis
rental properties, including living quarters

Can a Business Owner Question if the dog is a service dog?

If the dog is not clearly identified as a service dog through vest, harness, or other equipment, then business staff may ask only the following questions to determine if the animal is a Service Dog: