What Does “Service Dog Public Access” Mean?

Working service dogs cannot be denied access to any environment or situation that the public is granted access nor can they be segregated to a particular section of the business.

These dogs can be seen working with their individuals with disabilities in:

  • restaurants
  • airplanes
  • movie theatres
  • sport stadiums
  • public restrooms
  • taxicabs
  • buses
  • subways
  • shopping malls
  • department and grocery stores

People who use service dogs cannot be charged any additional fees because of their disabilities or the presence of their dogs. This applies to all public businesses, including:

  • hotels
  • airlines
  • taxis
  • rental properties, including living quarters

Can a Business Owner Question if the dog is a service dog?

If the dog is not clearly identified as a service dog through vest, harness, or other equipment, then business staff may ask only the following questions to determine if the animal is a Service Dog:

  • “Is this a service dog?”
  • “What tasks does this dog provide for you?”

More Questions?

Contact the U.S. Department of Justice ADA Information Line: 800-514-0301 (voice); 800-514-0383 (TTY); or www.ada.gov